When will I receive the revenue from my ticket sales via Eventfrog and will it be transferred to me?


When will I receive the revenue from the sale via Eventfrog?

Even in the case of cancelled events, the revenues will generally be transferred within 10 days of the event date, but at the latest by the end of the following month. This regulation exists, among other things, to protect ticket buyers from fraud and because we accept a considerable loss of image in the event of an event cancellation or misuse.

Will the revenue be transferred directly to my bank account or to Eventfrog?

The revenue is initially transferred to the Eventfrog account. At the end of the event, you as the organiser will usually receive the total revenue minus the services received within 10 days (by the end of the following month at the latest) by bank transfer to the bank account you have specified.

When does Eventfrog need the bank details for the transfer of my revenue?

YYour revenue will only be transferred to you after the event, usually within 10 days (at the latest by the end of the following month). It would therefore be sufficient if you enter the data shortly before the event. However, we generally recommend that you make the payment as early as possible. That way you don't have to worry about it during the intensive preparation phase shortly before your event and there will be no unnecessary delays in transferring your income.

If your event is already over and you have forgotten to enter your bank details beforehand, your money will of course not be lost. You can also enter and select the details at a later date. In this case, however, we cannot guarantee a transfer within the usual deadline, as we did not receive the data in time.

We explain how to enter your bank details and select them for your event under:

How do I set up a bank account for my event? > >

As the organiser, how can I guarantee that Eventfrog will transfer the ticket revenue to me?

The financial security of the organisers and the buyer protection of the customers are very important to us, which is why we attach great importance to transparency and security in payment processing.

Eventfrog is SSL certified
Our website is SSL certified. SSL (Secure Sockets Layer) is a network protocol for the secure transmission of data. Data and messages that are transmitted via SSL are encrypted and not transmitted in plain text. This enables secure surfing on our website without another user or system being able to view the data sent.

Your data is safe with us
We host your data on our own servers in Switzerland. No third party has unauthorised access to it. Furthermore, we do not pass on your data to third parties.

MySign-Power is behind Eventfrog
Eventfrog was founded in 2016 as a start-up company from the established Swiss e-commerce agency MySign AG, based in Olten. The ticketing system is based on the software products of MySign AG, which also provides the specialists for Eventfrog. This situation enables ongoing further development of the system and offers short decision-making paths.

Audited by the Swiss Mail Order Association (VSV ASVAD)
As an official partner of VSV ASVAD, which is characterised by secure and fair partners, we place the highest value on competent and reliable payment processing.

Eventfrog relies on the leading Swiss payment service provider
With Datatrans, payments in Switzerland are processed securely and efficiently. Payment processing in Germany is handled by the globally recognised payment provider Adyen.

Satisfied organisers and partners at EventfrogIn Switzerland, over 5000 satisfied event organisers are already successfully using our platform. Eventfrog is also the official partner of the Swiss Gymnastics Federation (STV).