Confirm mobile number: Questions and answers

How do I confirm my mobile number after purchasing a ticket?

There are two ways to confirm your mobile number:

1. Klicke auf den Link in der Bestellbestätigungsmail. So wird eine automatische SMS versendet, die deine Ticket-ID enthält. So können Mobilnummer und Ticket eindeutig zugeordnet werden.
   Note: The link only works if you access it from your mobile phone.
    
2. Confirm your mobile number by sending an text message with your ticket ID directly to the number +41 76 601 35 65 in Switzerland or +49 175 554 7040 in Germany.

Important:

• The organiser decides for their event whether a mobile number may only apply to one ticket or several tickets.
• If the confirmation of the mobile number applies per ticket, each ticket holder must verify their own mobile number: Only one ticket and ID can be confirmed per mobile number.
• The confirmation must be triggered by the relevant mobile phone.

Why should I confirm my mobile number?

A mobile number that is used to confirm a ticket for an event usually serves as a contact option for the organiser. The mobile number can also be used for any updates or important messages in the context of the event. This could be information about changes to the venue, timetables or programme.

The organiser is only allowed to use this data for the purpose of holding the event. He or she is not permitted to use the data of ticket purchasers for other purposes, e.g. advertising activities.

I'm not sure whether I entered the correct ticket ID in the text message. Where can I see if my mobile number has been confirmed?

If you have sent the correct ticket ID by text message, you will automatically receive an e-mail. The e-mail confirms that your mobile number has been confirmed.

What costs will I be charged for the mobile number confirmation text message?

The costs for the text message correspond to the tariff of your mobile phone provider. There are no additional costs for confirming the mobile number.

Can I also use it to confirm a foreign mobile phone number? What are the costs?

The costs are the usual rate of your mobile phone provider for sending text messages abroad. You will not be charged any additional costs.

I have bought several tickets for an event. How do I confirm the mobile numbers?

This depends on whether the mobile number is valid per ticket or can be used for several tickets. It is at the organiser's decision which type of confirmation they choose.

If a mobile number can be used for several tickets, you can confirm each ticket with your number.

If a confirmed mobile number is required for each ticket, proceed as follows:

In the order confirmation email, you will be provided with the appropriate link for each ticket purchased. The link can only be accessed correctly by mobile phone.

To ensure that each ticket can be confirmed correctly with a mobile number, forward the respective link to the person concerned (ticket holder).

Alternatively, you can send an text message with your ticket ID to +41 76 601 35 65 (CH) or +49 175 554 7040 (DE) to confirm your mobile number. You will find the ticket ID on the right-hand side of your ticket under the QR code.

This also applies when ordering multiple tickets. Instead of using the link provided, ticket holders can just as easily send an text message with their ticket ID.

I have bought tickets for several events (for myself): Can I confirm my mobile number for all tickets?

Yes, you can use your mobile number for multiple ticket purchases and orders. The restriction applies to a maximum of one event.

A mobile number may only be confirmed once per event together with a ticket if this is requested by the organiser.
If a mobile number has already been confirmed for an event, you will receive an error message by email if you try to confirm the mobile number for another ticket.

However, organisers can also decide that one mobile number may be given and confirmed for several tickets.

I entered a different / incorrect mobile number when purchasing. Can I still confirm my tickets?

Yes, this is possible. You can assign a new mobile phone number to the ticket and ID. Simply send an text message with the ticket ID from the mobile phone you want to use for the confirmation.

You should then receive an e-mail shortly informing you that the confirmation was successful.

I have already confirmed my mobile number, but have recently received a new mobile number. Can I confirm it again?

Yes, this is possible without any problems. Simply send an text message with the ticket ID from the mobile phone you want to use for the confirmation.

Your ticket for this event will then be assigned the new number.

You should then receive an e-mail shortly informing you that the confirmation was successful.

Can I confirm my landline number instead of my mobile number?

No, the mobile number must be confirmed. In addition, the confirmation link only works for mobile phones, as does the text message dispatch with ticket ID.

I don't have a mobile phone: But how can I still buy a ticket?

Last year, a verified mobile phone number was obligatory in several cantons in Switzerland. This means that a valid and confirmed mobile number is a requirement for attending events.

I don't have a mobile phone: Can I also enter the number of a friend or similar who will then confirm the number?

The mobile phone number and ticket holder should always be the same. Whether it is permissible to provide the mobile phone number of another person must be checked on a case-by-case basis.

However, in the case of an event where one mobile number can be valid for several tickets, it would be possible for only the mobile number of one known person to be entered and confirmed, provided that this person is also taking part in the event.