How can I influence the visibility of my categories?
To change the visibility of a category, edit your event design and call up the categories. Edit these and click on "Options" for the desired category. Under the "Visibility" tab, you now have the following options for setting the visibility:
Visible to everyone
Anyone who views the event can see this category and buy tickets for it.
Visible internally only (event organisers, event managers and assistants)
Only you as the event organiser, your event managers and your assistants can see this category and issue tickets for it via presales.
Visible to presales outlets, event organisers, event managers and assistants
Only you as the event organiser, your event managers, your assistants and the presales outlets you have added can see this category and issue tickets for it via presales.
Time-controlled visibility
Use this option if you only want the category to be visible during a specific period.
Protected by an access key
Ticket buyers can only see this category once they have entered an access key. Find out more under “Protecting categories with an access key”.
You can only change the visibility of categories for events without a seating plan. Seats in a seating plan cannot be hidden.
Please note that, as the event organiser, you can always see every category, regardless of its visibility settings. To check what an online ticket buyer can see, log out before viewing the event.