How do I confirm my email address?
To make sure your account belongs to a real, contactable person, you confirm your email address once. This protects your account and lays the groundwork for further security features.
When do I need to confirm?
Confirmation is required once, at the latest before you publish an event. Without a confirmed email address, you can’t publish an event.
How to confirm your email address
- If you click «Publish» without having confirmed your email address, we will automatically send you an email. The same happens when you change your current email address in your Eventfrog account. You can find out more under: Where can I change my personal details such as email address, password or address information?.
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Open the email with the subject «Confirm your email address» in your inbox.
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Click the «Confirm now» button. If the button doesn’t work, copy the link it contains and open it in your browser.
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Done – your email address is confirmed and you can publish your event.
For security reasons, the confirmation link is valid for 30 minutes. If you click a link that has already expired, the message «The link has expired» appears. If you’re logged in, you can simply request a new one there using the «Request new link» button. If you’re not logged in, first sign in to your Eventfrog account – we’ll then automatically send the confirmation email again.
When you’re logged in, the «Request new link» button appears there, which you can use to trigger a new confirmation link directly.
When you’re logged out, this button isn’t available – instead, you’ll see a note that you need to sign in to your account first in order to trigger the confirmation email again.
Didn’t receive an email?
Check your spam folder first. Sometimes it takes a moment for the email to arrive. You can also resend the confirmation email.